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Privacy Policy | Leicester Handyman Pro

1. Introduction

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Leicester Handyman Pro, part of HIF Holdings LTD is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

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2. Information We Collect

 

We may collect the following types of personal information:

  • Name

  • Contact details (email address, phone number)

  • Address

  • Service requirements

  • Communication records

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3. How We Collect Information

 

We collect information through:

  • Website contact forms

  • Direct communication via phone or email

  • Booking requests for handyman services

  • Customer inquiries

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4. Purposes of Processing

 

We use your personal data to:

  • Provide handyman services

  • Communicate about bookings and quotes

  • Manage and respond to customer inquiries

  • Send promotional materials (with your consent)

  • Improve our services

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5. Legal Basis for Processing

 

We process your data based on:

  • Contractual necessity

  • Legitimate business interests

  • Explicit consent where required

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6. Data Sharing

 

We may share your data with:

  • Service providers necessary to fulfil bookings

  • Payment processing systems

  • Legal authorities if required by law

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7. Data Retention

 

We retain personal data for:

  • Duration of service engagement

  • Statutory accounting and tax requirements (typically 6 years)

  • As long as necessary for legitimate business purposes

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8. Your Rights

 

You have the right to:

  • Request access to your personal data

  • Request data correction

  • Request data deletion

  • Withdraw consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

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9. Data Security

 

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure website connections (HTTPS)

  • Access controls

  • Regular security updates

  • Encryption of sensitive information

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10. Cookies

 

Our Wix website uses cookies to:

  • Enhance user experience

  • Understand website traffic

  • Personalise content

You can manage cookie preferences through your browser settings.

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11. Third-Party Links

 

Our website may contain links to external sites. We are not responsible for their privacy practices.

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12. Advertising and Third-Party Services
 
Advertising

  • We may use third-party advertising platforms to display ads on our website

  • These platforms may collect and use your data for targeted advertising

  • Advertising partners may use cookies and similar tracking technologies

  • You can opt-out of personalized advertising through browser settings or ad platform preferences

 

Third-Party Apps and Integrations

  • Our website uses third-party services including:

    • Wix hosting platform

    • Booking and scheduling tools

    • Payment processing systems

    • Analytics services

  • These services may:

    • Collect usage data

    • Use cookies

    • Track website interactions

  • We carefully select providers who comply with data protection regulations

  • Third-party services have their own privacy policies which may apply

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Data Sharing with Third Parties

  • We may share anonymised, aggregated data with:

    • Advertising networks

    • Analytics providers

    • Business intelligence services

  • Personal identifiable information is not shared without consent, except as required by law

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12. Contact Information

 

For any privacy-related queries, contact: Leicester Handyman Pro Email: leicesterhandymanpro@gmail.com

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